1. Introduction

VanguardBet Systems ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (vanguardbet.com.au) or engage with our B2B iGaming platform services. We operate strictly as a Business-to-Business (B2B) software provider and do not offer services directly to individual consumers (B2C).

This policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By accessing our website or utilizing our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular business or individual representing a business. The types of data we collect include:

• Identity Data: First name, last name, job title, and company name of our B2B clients and prospects.
• Contact Data: Business email address, telephone numbers, and corporate physical addresses.
• Technical Data: IP addresses, browser types and versions, time zone settings, operating systems, and platform details from the devices you use to access our site.
• Usage Data: Information about how you use our website, products, APIs, and services.
• Communication Data: Your preferences in receiving marketing from us and your communication history with our sales or support teams.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new B2B partner and set up your operator account.
• To process and deliver your platform integration, including managing payments and fees.
• To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy, and providing technical support.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, platform, products/services, marketing, customer relationships, and experiences.

4. Data Security & Storage

VanguardBet Systems has implemented rigorous security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Our infrastructure is hosted on secure, geo-redundant AWS servers located within Australia to ensure strict data sovereignty.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a strict business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Furthermore, we deploy AES-256 encryption for data at rest and TLS 1.3 for data in transit.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, compliance, or reporting requirements mandated by Australian federal and state authorities.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

6. Disclosure of Your Personal Data

We do not sell, trade, or rent your business or personal data to third parties. However, we may share your data with trusted third parties set out below for the purposes outlined in Section 3:

• Service Providers: IT and system administration services, cloud hosting providers, and technical support teams.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulators and Authorities: Australian Communications and Media Authority (ACMA), state racing bodies, and other authorities who require reporting of processing activities in certain circumstances.

7. Your Legal Rights

Under the Privacy Act 1988 (Cth), you have rights in relation to your personal data, including the right to request access to your personal data, request correction of the personal data that we hold about you, and request erasure of your personal data under specific circumstances.

If you wish to exercise any of the rights set out above, please contact our compliance team using the details provided below. You will not have to pay a fee to access your personal data; however, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

8. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details below:

VanguardBet Systems Privacy Officer
Email: [email protected]
Address: Level 14, 333 George Street, Sydney NSW 2000, Australia